General Terms and Conditions

COMPANY AND WEB SITE 1.1 COMPANY www.adthitek.com («hereinafter the “Website”) is published by ADT Design Company Limited with registered head office situated at 42 Tran Quoc Thao Street, Vo Thi Sau Ward, District 3, Ho Chi Minh City, Zip 700000 registered in Ho Chi Minh City, Vietnam. ADT Design Company Limited can and will issue VAT Invoices to all customers who purchase our products under this corporate name.

Tax number: 0316811614

The General Terms and Conditions of sale (hereafter referred to as TACS) detailed below apply to all orders of products or services placed on the website (« the products ») by any person (« the customer »). Placing an order by a customer implies complete adherence, without reservation, to the TACS.

ADT Design Company Limited reserves the right to adapt or modify the TACS at any time. The version of the TACS applicable to any transaction are the TACS’s published at the date and time of the order. Consequently, placing an order by a customer implies complete adherence, without reservation, to these TACS.

The TACS below apply to all orders of products and services placed via the Site (the “Products”) from ADT Design Company Limited, operating the ADT HITEK brand, by any person (the “customer “). The Customer declares that has read and accepted the TACS prior to the placing of its Order.

1.2 WEB SITE www.adthitek.com is an e-commerce merchant owned and managed by ADT Design Company Limited. The Website is available to all users of the Internet network and is accessible 7 days a week, 24 hours a day, subject to any interruptions, planned or unplanned, by ADT Design Company Limited or its providers.

Due to technical maintenance and/or security reasons or any cases or circumstances outside of its control.  ADT Design Company Limited Is not liable for any damage incurred by any circumstances resulting in the unavailability of the Website.

ADT Design Company Limited does not guarantee the availability or accessibility of the Website nor does it guarantee the Website against any anomalies, errors, bugs, breakdowns, interruptions of access to the Website and does not guarantee that the content on the Website or the services it provides will be delivered without interruptions, timely or error-free.

The Website is accessible worldwide, however we only ship too areas within Vietnam and Asia right now. Until further notice, we will make such announcements on our site when we decide to ship overseas.



To be able to place an order the customer must first register themselves on the Website and create an account with their details.

After registering, ADT Design Company Limited will validate the registration and send the customer an email confirming the registration.

When creating an account, please control that all the personal details given are correct. Please remember to always update any personal information. In the event of an error in the given destination address, ADT Design Company Limited will not be responsible if the goods are not delivered.

When signing up to the Website you must declare to ADT Design Company Limited to be over the age of 18 and to be able to act with legal capacity and comprehension within the law. ADT Design Company Limited has the right to remove and cancel an account (without giving motives) at any time and at their discretion.

The TACS apply to the product once the order, including the details of the articles, their price and any associated expenses have been validated by the customer.


The products offered for sale are those offered at the time of consulting the Website while stocks last. The information on the Website is automatically updated in real time, nevertheless while updating, a number of errors could occur for varied reasons, ADT Design Company cannot be held responsible for any errors which could occur during these updates.

ADT Design Company Limited does its upmost to guaranty that the quality of the photographs on the Website give a true representation of its products. Due to digital representation of images on the internet, it could occur that the presentation of the product does not conform to the photographic representation of the product, this is a fact that the customer must understand and hereby accept.

If a product is out of stock at the time of viewing it on the Website, the customer can choose to be informed by email of when it will be again in stock by clicking on the specially assigned button in his email.


We strive to fulfill our customers expectations. In certain rare circumstances it could occur that ADT Design Company Limited is not able to complete a placed order after the email of acceptance of the order has been sent to the customer. ADT Design Company Limited cannot be held responsible for the withdrawal of any article from its Webpage at any time without giving any prior notice to its customers, or to refuse to fulfill an order even after the email of confirmation has been sent.

If after an order has been placed, it is discovered that the order is partially or wholly out of stock, the customer will be informed by email of the partial delivery or cancellation of the order. In the case of an order in which an article or articles of that order are out of stock, the customer has the right to be refunded the price of the article or articles which were out of stock.


On the Website the prices are quoted in Vietnam Dong and American Dollars. The prices on the website are indicated with VAT included for customers who buy and reside in Vietnam.  Prices on goods that are purchased from overseas clients, the local Vietnamese VAT Tax will be deducted. 

Customs duties are at customers expense for Japan, Korea, Thailand, Cambodia, Laos, China, Taiwan, Hong Kong, Macau, China, Phillipines, Malaysia, Singapore, Indonesia

Any Customs Tax and Duties and any other form of taxation (except the previously mentioned VAT, SALES TAX) are not included in the prices quoted on the Webpage. These taxes, when they apply, must be paid by the customer directly to the transport agent.

The prices on the Website do not include shipping and delivery. These costs will be calculated and shown on the Webpage before the final confirmation of the order. ADT Design Company Limited, has the right to change the price of any and all of its articles at any time. The price of any article in stock will be that shown on the Website at the time of confirmation of the order.

Payment of the products can be made by Credit Card, Bank Transfer, E Wallet, Debit Card by simply following the instructions found on the Website’s payment page.

The accepted Credit Cards are: Visa, American Express, MasterCard, JCB & Union Pay.

Payments are settled by One Pay Online Payment Gateway using the SSL protocol (Secure Socket Layer), So that the information transmitted is encrypted by software and that no third party can read it during transport on the network.

The products are payable on the day of the order. Customer gives the ADT Design Company Limited authorization to debit their account to the amount of the products ordered. Once the order and the payment are validated by ADT Design Company Limited the order will be shipped.

The Customer warrants to ADT Design Company Limited that it has the necessary authorizations to use the method of payment when placing the Order. If the bank or the credit card company refuses to authorize a payment, or the bank transfer is not credited, the order will not be validated and the product will not be sent. In this case ADT Design Company Limited will send an email to the customer informing of the refusal.

The customer’s account will be charged for the orders billed after confirmation of the Order.

In the event of non-compliance by a customer with the obligations under the TACS, and particularly in case of fraud or any attempt to fraud, and any incident of payment of the price of the Order, ADT Design Company Limited reserves the right to refuse any order from the customer.

ADT Design Company Limited may suspend or cancel any execution and / or delivery of an Order, whatever its nature and level of execution, in the event of non-payment or partial payment of any sum due by the Customer to ADT Design Company Limited, in case of a payment incident, or in case of fraud or attempted fraud relating to the use of the Website and the payment of an Order.

If the bank or the credit card company refuses to authorize the payment then the Order will not be validated and the ordered article will not be dispatched. In this case ADT Design Company Limited will inform the customer of the event.

The data recorded by ADT Design Company Limited is kept and serves as proof of any financial orders or transactions.

The data recorded by the use Credit Card constitutes proof of a financial transaction.

For payment by bank transfer the details are indicated when choosing the payment method. The email address xxx@.com used to place the order must be included in the description of the payment.

ADT Design Company Limited
Vietnam Technological And Commercial Joint Stock Bank ( Techcombank )
No. 58 Vo Van Tan, Vo Thi Sau Ward, District 3, Ho Chi Minh City, Vietnam 700000
Swift Code: VTCBVNVX
Bank Branch Name: Thanh Loi Branch
Account Number: 1903 7081 787 011
Beneficiary: ADT Design Company Limited
Address of Beneficiary: No. 42 Tran Quoc Thao Street, Vo Thi Sau Ward, District 3, Ho Chi Minh City, Vietnam 700000

Please note that your order will only be validated and dispatched once the amount has been received. Depending on the bank, this operation may take 2-3 days.
Please note that we will cancel your order if your bank transfer is not credited to our account after 2 days from the date of placing your order.


We ship Domestically using EMS and internationally using DHL, to ensure a fast, tracked and safe delivery.

Shipping is a FREE on all domestic orders and is $20.00 USD for all order from Local Asia from the list of countries we ship too above.

Delivery time:

Once your product is shipped it usually takes

♦   48 hours (business days) for Local Vietnam

♦   2-4 business days for Local regional Asia (Depending on Country & Region)

In certain countries outside of Vietnam, additional tax (customs duties, import taxes) my apply and these must be paid by the customer upon arrival of the package in the country of destination.

After your order is dispatched, you will receive an automated email with a track & trace number so you can easily track your package.

If the country of delivery is not in our list of counties, then we invite our customers to contact us by email at : info@adthitek.com where we will do our upmost to help.

The deliveries will be made to the address indicated by the customer, therefore care must be taken to make sure that the information provided is correct. Special care must be taken when filling in the address (building, floor, house number, stairs, access code, name or number of the intercom etc.).

The delivery times on the Website are given as an estimate and only correspond to the average time needed for possessing and delivery.

When delivered, if the parcel is opened, damaged, faulty or in a bad condition the customer must refuse to accept the delivery and send it back. If the customer decides to accept the parcel then the customer must write on the delivery receipt that the acceptance is with reservations, stating the conditions and any problems with the parcel, them communicate the event to ADT Design Company Limited and to the delivery company within 3 working days.

In case you did not receive your package, contrary to what DHL affirms on your parcel’s waybill information, you have up to two months after receiving the fulfillment confirmation email to contact us to contest the delivery. Passed this period, ADT Design Company Limited cannot be held responsible for any loss or delivery issue of your order.


The order can be returned for an exchange within 7 days of receipt of the parcel.  The process is easy and FREE on all orders. In case of exchanges, we will cover the cost of shipping the item back to you. The customer may only make one free return request per order.

To receive the exchange label via email, the customer must contact ADT Design Company Limited by email at info@adthitek, with the order number, the name and the name of the product to be exchanged.

The products shall be returned in their original packaging, with the original labels, and brand new, without having used or washed them.

Exchanges are possible on all products for size exchanges only. For Footwear, since they are all made to order, there are no exchanges or refunds possible.

If the customer does not adhere to the TACS including the conditions of the exchange policy,  then ADT Design Company Limited cannot proceed to exchange the product. If the product is defective or different from the one ordered, then ADT Design Company Limited will replace the product at their cost and cover all shipping and pick up costs from the customer and back to the client.


If at the time of delivery a visible defect is encountered, the customer must immediately report this by sending an email containing pictures to info@adthitek.com


Either to exchange the Product for a different size, subject to stock availability.

Either replaces the Product with an identical or equivalent Product subject to stock availability.


All the goods remain the property of ADT Design Company Limited until the full payment of the price is completed. Full payment of the price means the actual collection of the payment and not the delivery of a document creating an obligation to pay.

The risk of loss or deterioration of the goods as well as the liability for the damage they may cause is transferred to the Buyer as soon as the goods are delivered.


All elements of this Site www.adthitek.com and the Website itself are protected by copyright, trademarks, designs and / or other intellectual property rights. These elements are the exclusive property of the ADT Design Company Limited.  All rights are reserved.

These elements belong to ADT Design Company Limited or they are used with the agreement of their owners.

Any use by the or reproduction of the company names, marks and distinct signs belonging to the Company is strictly prohibited except in the case of prior express agreement with ADT Design Company Limited.

It is strictly forbidden to reproduce (except for personal and non-commercial use), publish, edit, transmit, distribute, display, remove, delete, and add to this Website and the elements and software contained.


8.1 These General TACS are governed by Laws within the Socialist Republic or Vietnam.

In the event of a dispute between the Client and ADT Design Company Limited concerning the interpretation, performance or termination of the TACS, ADT Design Company Limited strongly encourages the Client to contact ADT Design Company Limited in the first instance to attempt to resolve the disagreement amicably. ADT Design Company Limited hereby notifies Clients that there are alternative dispute settlement options such as mediation or arbitration.


In accordance with the law n ° 2004-801 of 6 August 2004, Law on the protection of individuals with regard to the processing of personal data and amending the law n ° 78-17 of January 06, 1978 relative to computers, files and freedoms”, you have a right of access, modification, rectification and deletion of the personal data which concern you.

To do this, just make a request:

By e-mail: info@adthitek.com

By the mail: ADT Design Company Limited, Vo Thi Sau Ward, District 3, Ho Chi Minh City, Vietnam, 700000.

All your account information is only used in the context of your business relationship

with www.adthitek.com

When you register at adthitek.com, we ask you to fill in your personal information. Some of this information is required: title, first name, last name, address, email, password. This information is required to process an order and to inform you about the status of your order.

Your personal information is collected in accordance with applicable law and in order to meet our commitments to you. This may include the delivery of your orders, notification of the delivery status or sending you information. Personal information and your order history are saved on our secure server.


You can sign up for our ADT HITEK MEMBERS CLUB Newsletter by submitting your e-mail address in the newsletter module found at the bottom of any page on this site. We don’t send newsletters to customers or registered visitors unless you have registered for the newsletter specifically. All newsletters contain an opt-out link in case you wish to unsubscribe from receiving further newsletters at any time.


ADT Design Company Limited will not disclose your details to any third party companies besides companies involved in the payment and fulfillment of your order.This information is never shared with third parties or resold. Finally, ADT Design Company Limited does not store any bank details. Transactions are processed entirely by One Pay Payment Gateway with Secured SSL Services.

To improve our service, the Website may use cookies. This means Clients do not have to log in each time you visit. A cookie is a computer file stored on Client’s hard disk, allowing the Client to be recognized, without time limitation. Clients can of course delete these cookies by disabling their use in their browser.


Company: ADT Design Company Limited

42 Tran Quoc Thao Street, Vo Thi Sau Ward, District 3, Ho Chi Minh City, Vietnam

MST: 0316811614

The Website has been designed by ADT Design Company Limited and is being Hosted on its own servers.  Web carts and shopping carts are all designed in house. Our payment gateway is provided by One pay Payment Gateways in Vietnam.  ADT Edits, Design and creates all of its own content and is edited by its software and development teams at ADT Design Company Limited.